HOLIDAY REFUND POLICY:
We understand people want to share alpaca wool with their loved ones. So we are extended our refund policy until the 30th of December 2020. Please kindly note the items still need to be in their original condition to be eligible for a refund/exchange. And for hygienic purposes Men's Boxer Briefs and Women's Panties cannot be refunded or exchanged.
For special situations, please email: firstname.lastname@example.org
Returns & Warranty
Our policy lasts 15 days for return shipping for EU & UK. If 15 days have gone by since your purchase, unfortunately we generally cannot offer you a refund or exchange. Please note, for hygienic purposes, panties and boxer briefs cannot be returned or refunded.
To be eligible for a return, your item must be unused and in the same condition that you received it, according to the warranty below. It must also be in the original packaging.
To complete your return, please email us at email@example.com.
There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Upon acceptance of return a ground-shipping label will be sent to you with the return address for the product.
Arms of Andes provides a full refund on any defected item. Natural wear and tear, including pilling and abrasion, is not covered by the Warranty. Damage done by by user including but not limited to rips and tears are not covered by the Warranty, including any damage done during any washing not according to our posted washing instructions. Damages will be assessed by Arms of Andes to determine if they fall under the Warranty.